S1mp3 Trouble-Shooter

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Very Important - Foreword

This basic Troubleshooting flow-chart is only intended to attempt to narrow down the possible causes of serious technical malfunction or total failure of your S1mp3 player.


If your problem is related for example to videos that won't play - or - you don't know how to change the backlight colors - or - you can't get lyrics to show up on your player - or other less serious/terminal conditions ... then please see the relevant links on the main s1mp3.org front page. The FAQ (frequently asked questions) section of s1mp3.org is particularly good for non-catastrophic issues.


The answers to probably around 99% of your questions are already there, all you need to do is to take a little time to find the relevant information page.


We want you to find your answers if possible but posting questions that have already been asked over and over again is not the most effective way of getting the answers you seek ;)


PS. The forum has a very efficient "SEARCH" feature too ... please just give it a try at least once before rushing to post questions which have been asked and answered many times before.

The TShooter

User:Wladston has coded an PHP script to allow a dynamic Trouble Shooter. This page is currently being ported to the PHP system. If you wish to help, post here : User talk:Wladston


Launch the TShooter: ts.php

The Troubleshooter

                              Is your player still under warranty ?
                                               |
                                               v
                                               |
                                   Yes ------------------- No
                                    |                      |
                                    |                      |
                                    |                      |
                            Return it to the               |
                            seller for refund              |
                            or replacement.                |
                                    |                      |
                                    |                      |
                                    |                      v
                            Can't return it ! ---------- > |
                                                           v
                                                           |
                                                           |
                                              Is your player an S1mp3 type ?
                                              (identify your player as S1mp3)
                                                           |
                                                           |
                                                           |
                                            Yes ----------------------- No                                 
                                             |                          |
                                             |                          |
                                             |                          |
                                      Does your computer             Sorry, this site only
                                      recognize your                 covers S1mp3 type players.
                                      player when connected ?        Good luck finding help
                                     (How to check it)              elsewhere though.
                                   (for pics see USB modes)
                                             |
                                             |
                                             |
                 No ------------------------------------------------ Yes
                  |                                                   |
                  |                                                   |
                  |                                                   |
         Follow and carry out              Mass Storage Device ---------------- ADFU Device
         the steps in the Dead               (normal mode)                   (recovery mode)
         Recovery Guide EXACTLY                   |                                |
         as they are laid out.                      |                    ----->----- |
                  |                                 |                   |            |
                  |                      Is your player formatted ?     |    Have you got a
                  |                         (How to check it)           |    compatible firmware
        Did that fix the problem ?                  |                   |    file to flash onto
                  |                                 |                   |    your player ?
                  |                                 |                   |            |
                  |                        No ------------- Yes---------             |
        No ----------------- Yes            |                                        |
         |                    |             |                               No ------------ Yes
         |                    |             |                                |               |
         |                    |             |                                |               |
 Search the forum.       Mission         |                                |               |
 If you can't find a    Accomplished.       |                                |               |
 fix start a thread                         |                                |               |
 stating at EXACTLY                         |                                |               |
 which point in the                         |                                |               |
 Guide the recovery                         |                                |               |
 failed to proceed.                         |                                |               |
 Also include your                          |                                |               |
 Board ID (if known)                     |                                |               |
 and as many other                          |                                |               |
 details as you can                         |                                |               |
 which may help in                          |                                |               |
 making a diagnosis.                        |                                |               |
                                            |                                |               |
                                            |                                |               |
                                            |                                |               |
             -------------------------------                                 |               |
            |                                                                |               |
            |                                                                |               |
            |                                                                |               |
            |                                             -------------------                |
            |                                            |                                   |
            |                                            |                          ---------
            |                                            |                         |
   Try to format your                          1: Contact the company     What are you waiting
   player with the tool                        that makes your player     for ? Flash it :)
   that came with it or                        and see if they can                 |
   if you don't have                           supply you a firmware               |
   the tool see -                              file. 2: Check to see               |
   S1mp3 Software tools                        if a compatible file       Device won't flash !
            |                                  is either on the list             |  
            |                                  or download and check               |
            |                                  the firmware archive              |
   Device won't format !                               |                         |
            |                                            |                         |
            |                                            |                         |
            |                                  Can't find a firmware               |
            |                                  file that works right ?             |
            |                                  Carry on searching and              |
            |                                  if you do find the right            |
            |                                  file elsewhere, please              |
            |                                  send a copy in for the            |
            |                                  archive. Thank you :)               |
            |                                                                      |
            |                                                                      |
            |                                                                      |
            |                                                                      |
            |                                                                      |
             ----------------------------------------------------------------------
                                               |
                                               |
                                               |
                    If you're still having problems at this point it's time
                    to pop over and search the forum to see if there any posts
                    about your particular issue. If you can't find a solution
                    in the forum then you should start a new thread about it
                    making sure to give as much information as possible about
                    the problem itself and also any relevant information about
                    your computer. It might also help to list the path you took
                    through this trouble-shooter to arrive at this message.